SEARCH UNIVERSITY LIBRARIES
In the event of a technology malfunction, including computers, copiers, and printers, submit a Help Desk ticket to the IT Department by following these steps:
1. Log into the KSU Library Intranet (https://intra.library.kent.edu/)
2. From the Tools dropdown along the top, select "Helpdesk."
3. On the Helpdesk page, select the top link, "UL Systems Department - Submit a request directly to UL Systems Request (Library Faculty, Staff, and Student Staff only.)"
4. Fill out the form in as much detail as possible.
5. FORWARD all emails you receive from support services to Tom Warren (firstname.lastname@example.org) to keep him apprised of the situation.
6. Once the ticket has been placed, use the template shown below to create & print out a paper to place on the computer or printer, indicating that it is out of order.
Ticket has been placed with
(include ticket number)
Your first initial & last name