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When the University Libraries (UL) first subscribed to RefWorks over 10 years ago, it was viewed as a top choice for those needing a citation management tool. All students, faculty and staff were provided free access to this tool. The UL also provided workshops, personal consultation, and library web pages as support.
As a result of the UL monitoring of research tools, in February of 2015 we surveyed 7235 KSU faculty and graduate students to learn how they use software such as RefWorks. A goal was to determine and develop UL support and services for these kinds of research management tools.
Bullet point results are listed here.
* Note: We learned from RefWorks in February 2017 that individual subscriptions will not be available going forward.