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Listen to Music Online: Troubleshooting

Troubleshooting Sound Recording Database Problems

Here are some of the most common issues and how to solve them:

  1. Why am I having trouble logging in using a browser?
  2. Why am I having trouble logging into the Naxos Music Library app?
  3. Why is the Naxos media player not working?

However if you don't find the answer here, visit the FAQ for the streaming platform you are using:

If you cannot find the solution to your problem using one of the resources above, submit a Helpdesk Request to ask for more help.

Why am I having trouble logging in using a browser?

I'm Off Campus

If you are off campus, you must log into Naxos Music Library through a Kent State University Libraries webpage, like the Listen to Music Online page, in order for you to be recognized as a Kent State University student or employee.

If you try to open the website from a bookmark or a search engine, you will not be recognized as a Kent State University student or employee and may be asked to log in (but your FlashLine username and password won't work) or you may be asked to create an account and pay for a subscription to the database. But don't pay for a subscription, because as a Kent student or employee you have free access to Naxos Music Library! For more information on using library online resources when you are not on campus, visit our page on how to connect from off-campus.

I'm On Campus

If you have logged into Naxos through the University Libraries website but you are still having trouble opening the database, try clearing your browser's cache/cookies (Instructions  for Firefox, Google Chrome, Internet Explorer and Safari)

OR

Try opening the database in another browser. We have heard some complaints about the database not opening or working well in Google Chrome, so we recommend trying Firefox or another browser until you find one that works.

Why am I having trouble logging into the Naxos Music Library app?

If you haven't already, you will need to create an account to log into the app. Visit the Free Mobile Apps page for instructions on how to create a Naxos Music Library account.

Why is the Naxos media player not working?

  1. First upgrade your browser to the latest software release.  See the Naxos Music Library FAQ for hardware and software requirements.
  2. If that didn't solve the issue, try logging out of the Naxos Music Library website and re-entering the database. ***TIP**To avoid having to do this every time you listen to a new track, just log out of the player screen instead of closing the browser tab/window.

    Correct way to close tab/window:

    Logout button located in upper right corner of window


    Incorrect way to close tab/window:

    Do not close window by clicking on the "x" for the browser tab or entire window

    OR
     
  3. If options one and two didn't work, try switching to the "Old Player" instead of the default "HTML5 Player." To do this click on the link that says "Use old player" as in the image below.
    Use old player link located in the top right corner of screen.
  4. If that doesn't work, download the latest release of Adobe Flash Player.
  5. If that doesn't work, try using a different browser (e.g. Chrome, Firefox, Safari or Internet Explorer)