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Phase 4A represents some sense of normalcy for the University (or as close as we may get before a vaccine is available for COVID-19). With the increasing availability of print resources and students on campus, activity around service points at all locations will increase. The provision of reference service and instruction will continue to evolve as new approaches are tried while maintaining current methods. All departments and all Library staff will need to adjust to the hybrid work environment (on/off site schedules) and the redefining of work responsibilities because of retirements and/or budget constraints.